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Frequently Asked Questions

OpenTravel Alliance Information

What is the OpenTravel Code of Conduct?
All activities supported and organized by the OpenTravel Alliance, including this OpenTravel Forum, are subject to OpenTravel's Code of Conduct.

Where Can I Find More Information About OpenTravel?
Click here for general FAQs.

Click here for information about OpenTravel membership.

Click here for FAQs about the OpenTravel specification.

Click here for FAQs for OpenTravel members.

Where is the OpenTravel Wiki?
Click here for information about the OpenTravel Wiki.

Where Can I Download the OpenTravel Specification?
Click here to download the OpenTravel specification.

Login and Registration Issues

Why Do I Need to Register?
If you do not register, you will not have access to the majority of the forums available, nor will you be able to post messages, reply to messages or subscribe to forums.

If you are an employee of an OpenTravel member company, you must register to get access to the moderated OpenTravel members-only forums.

Why Can’t I Log In?
Make sure your username and password are correct. If they are, contact OpenTravel Forum user support to make sure you haven’t been banned or suspended. It is also possible the OpenTravel Forum website is experiencing technical difficulties.

Why Can’t I Register?
It is possible the administrator has banned your IP address or disallowed the username you are attempting to register. Contact OpenTravel Forum user support for more information.

I Registered But Can't Log In.
First, check your username and password. If they are correct, make sure you have activated your registration; this information was provide during the registration process. If you received a registration activation email, follow the instructions.

If you did not receive an email, you may have provided an incorrect email address or the email may have been picked up by a spam filter. If you are sure the email address you provided is correct, contact OpenTravel Forum user support.

I Registered in the Past but Can't Log In.
Locate the email sent to you when you first registered, check your username and password and try again. It is possible an OpenTravel Forum administrator has deactivated or deleted your account for lack of activity. Contact OpenTravel Forum user support for more information.

I Lost My Password.
Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the login page and click I’ve forgotten my password. Follow the instructions and you should be able to log in again shortly.

Why Did I Get Logged Off Automatically?
If you do not check the Log me in automatically box when you login, the OpenTravel Forum will only keep you logged in for a preset time. This prevents misuse of your account by anyone else.

To stay logged in, check the box during login. This is not recommended if you access the OpenTravel Forum from a shared computer.

How Do I Prevent My Username From Appearing in the Online User Listings?
In the User Control Panel under Board Preferences, you will see Hide your online status. Enable this option with Yes and you will only appear to the administrators, moderators and yourself. You will be counted as a hidden user.

What Does Delete All Forum Cookies Do?
Delete all forum cookies deletes the cookies created by the OpenTravel Forum server that keep you authenticated and logged into the forum. It also provides functions such as read tracking if they have been enabled by the administrator. If you are having login or logout problems, deleting forum cookies may help.

User Preferences and Settings

How Do I Change My Settings?
Click on User Control Panel to review and change your settings; the link is at the top of every OpenTravel Forum page.

How Do I Change My Email Address?
If you want to change your email address, you will need to re-register (we assume a change in your email address means a change in your user group access).

If you want to keep your existing username, contact User Support and we will deactivate your existing account. This will allow you to re-register using the same username.

How Do I Show an Image Below My Username?
The image that may appear below your username when viewing posts is known as an avatar and is generally unique or personal to each user. If you are unable to use avatars, email the OpenTravel Forum administrator for support.

The Time is Not Correct.
It is possible the time displayed is from a timezone different from the one you are in. If this is the case, click on User Control Panel and change your timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc.

I Changed the Timezone and the Time is Still Wrong.
If you are sure you have set the timezone and Summer Time/DST correctly and the time is still incorrect, then the time stored on the server clock is incorrect. Please email the OpenTravel Forum administrator to correct the problem.

Searching the OpenTravel Forums

How Can I Search a Forum or Forums?
Enter a search term in the search box located on top left of each OpenTravel Forum page. Advanced search can be accessed by clicking Advanced Search which is available on all pages on the OpenTravel Forum.

Why Does My Search Return No Results?
Your search was probably too vague or included many common terms which are not indexed by the OpenTravel Forum. Be more specific and use the options available within Advanced Search.

Why Does My Search Return a Blank Page?
Your search returned too many results for the webserver to handle. Use Advanced Search and be more specific in the terms used and forums that are to be searched.

How Can I Find My Own Posts and Topics?
Your own posts can be retrieved either by clicking Search User’s Posts within the User Control Panel or via your own profile page. To search for your topics, use Advanced Search and fill in the various options appropriately.

Posting Issues

Why Can’t I Access a Forum?
Some of the forums are limited to employees of OpenTravel member companies. If you are an employee of an OpenTravel member company and you are having trouble accessing any forum, please contact OpenTravel Forum user support.

How Do I Post a Topic in a Forum?
To post a new topic in a forum, click the relevant button on either the forum or topic screens. You must be a registered user before you can post a message. A list of your permissions in each forum is available at the bottom of the forum and topic screens.

Why Does My Post Need to be Approved?
Forum posts from OpenTravel member companies do not need post approval. Forum posts from users who do not work for OpenTravel member companies require review before publication.

How Do I Edit or Delete a Post?
You may only edit or delete your own posts. You can edit a post by clicking the edit button for the relevant post, provided no other user has responded to the post.

How Do I Add a Signature to My Post?
Please note that this is an OpenTravel Members Only feature. To add a signature to a post you must first create one via the User Control Panel. Once created, you can check the Attach a signature box on the posting form to add your signature.

You can also add a signature by default to all your posts by checking the appropriate radio button in your profile. If you do so, you can still prevent a signature being added to individual posts by un-checking the Add signature box within the posting form.

Why can’t I add attachments?
Attachments are not currently permitted on the OpenTravel Forum.

What is the Save Button in Topic Posting?
This is a OpenTravel-members only feature that allows the user save posts in draft mode, to be completed and submitted at a later date. To reload a saved draft post, visit the User Control Panel.

How Do I Report Posts to a Moderator?
There is a button for reporting posts next to the post you wish to report. Click this button and follow the instructions to report the post.

Why Did I Receive a Warning?
The OpenTravel Forum has a posted set of rules called the Terms of Use for the OpenTravel Forum. If you have broken a rule, you may be issued a warning. Email the OpenTravel Forum administrator if you are unsure why you were issued a warning.

Formatting and Topic Types

What are Sticky Topics?
Sticky topics within the forum appear below announcements and only on the first page. They are often quite important so you should read them whenever possible.

What are Announcements?
Announcements often contain important information for the forum you are currently reading and you should read them whenever possible. Announcements appear at the top of every page in the forum to which they are posted.

What are Global Announcements?
Global announcements contain important OpenTravel Forum information and you should read them whenever possible. They will appear at the top of every forum and within the User Control Panel. Global announcement permissions are granted by the Forum administrator.

What are Locked Topics?
Locked topics are topics to which OpenTravel Forum users can no longer reply. Topics may be locked for many reasons by either the OpenTravel Forum moderator or administrator.

What are Smilies?
Smilies, or Emoticons, are small images which can be used to express a feeling using a short code, e.g. :) denotes happy, while :( denotes sad. The full list of emoticons can be seen in the posting form. Try not to overuse smilies, as they can quickly render a post unreadable and a moderator may edit them out or remove the post altogether. The OpenTravel Forum administrator may also have set a limit to the number of smilies you may use within a post.

Can I Post Images?
Yes, images can be shown in your posts but remember that an OpenTravel Forum moderator may edit them out or remove the post altogether. You must link to an image stored on a publicly accessible web server, e.g.

You cannot link to pictures stored on your own computer (unless it is a publicly accessible server) nor images stored behind authentication mechanisms, e.g. hotmail or yahoo mailboxes, password protected sites, etc. To display the image use the BBCode [img] tag.

What is BBCode?
BBCode is a special implementation of HTML, offering great formatting control on particular objects in a post. The use of BBCode on the OpenTravel Forum has been granted by the administrator, but it can also be disabled on a per post basis from the posting form. BBCode itself is similar in style to HTML, but tags are enclosed in square brackets [ and ] rather than < and >. For more information on BBCode see the guide which can be accessed from the posting page.

Can I Use HTML?
No. It is not possible to post HTML on the OpenTravel Forum and have it rendered as HTML. Most formatting that can be carried out using HTML can be applied using BBCode instead.

Moderated Forums

What Kind of Questions Can I Ask?
Some examples of questions to post are:
- Why is OTA_AirScheduleRQ only returning 12 records?
- Which message should I use to search for hotel availability?
- What is the difference between OTA_CommonTypes.xsd and FS_OTA_CommonTypes.xsd?

What Kind of Answers Can I Expect?
You can expect answers that are specifically related to OpenTravel schema and OpenTravel best practices.

For example, if you ask "Which message should I use to search for hotel availability?" you'll receive an answer like:
"There are 3 common methods to perform a hotel availability search that include:
1) OTA_HotelAvailGetRQ/RS - The Hotel Availability Get message pair provides the ability for a booking source to obtain availability status from one or more specified hotel properties. The Hotel Availability Get request message allows a booking source to search another system for detailed availability. The request message can be limited to an individual property or a collection of properties for a specified date range or it can further specify one or more rate plan(s), room type(s), rate plan/room type combinations, restrictions and revenue management qualifiers.
2) OTA_HotelAvailRQ/RS - The Hotel Availability Request allows a system to query another system for detailed availability and pricing information for both room and non-room products. A Hotel Availability Request is used in place of a Hotel Search Request when there is a need to identify availability and rate information in addition to the property list. ... etc."

OpenTravel moderators will not answer non-OpenTravel schema/ best practice questions that are platform tool specific, such as "How do I include a WSDL if I'm using Zend Studio?" The OpenTravel moderator or other users, however, may provide links to other sites that will help you solve your issue.

How Quickly Will My Question Get Answered?
We strive to answer all questions within one business day (24 hours) of posting. Questions posted on Fridays may be answered on Mondays.

Can I Get an Answer Off-Forum?
No. All questions posted to the Forum will be answered on the Forum.

When are Moderators on Duty?
A moderator will be available from 9:00am to 9:00pm GMT Monday through Friday. There will be no moderators available on Saturdays or Sundays.

What Holidays Does OpenTravel Forum Observe?
The following are holidays observed by OpenTravel Forum:
• New Year's Day (January 1)
• Memorial Day (Last Monday in May)
• Independence Day (July 4)
• Labor Day (First Monday in September)
• Thanksgiving Day and the day after (Fourth Thursday in November/Fourth Friday in November)
• Christmas Day and the day after (December 25/December 26)

Who Are the Moderators?
Moderators are individuals who have in-depth experience with OpenTravel schema and their implementation in production environments.

How Can I Be a Moderator?
If you are interested in being an OpenTravel Forum moderator, email the OpenTravel Forum administrator.

User Levels and Groups

Who is the "SchemaBasics" user?
The SchemaBasics user is an OpenTravel moderator that has reviewed posts from the now inactive OpenTravel Implementers Forum, and moved the most useful posts to the new OpenTravel Forum.

What are OpenTravel Forum Administrators and User Support Specialists?
OpenTravel Forum Administrators and User Support Specialists are assigned the highest level of control over the entire OpenTravel Forum site. They control all facets of forum operation, including setting permissions, banning users, creating usergroups or moderators, etc.

What are OpenTravel Forum Moderators?
OpenTravel Forum Moderators are individuals (or groups of individuals) who look after the forums from day to day. They have the authority to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally, moderators are present to prevent users from going off-topic or posting abusive or offensive material. For Forum users who are employees of OpenTravel member companies, moderators also answer posted questions.

What are Usergroups?
Usergroups are groups of users that divide the OpenTravel Forum community into manageable sections administrators can work with. Each user will belong to one usergroup as follows:

1) Member Users – employees of OpenTravel member companies that have access to all forums

2) Non-Member Users – other registered individuals who are implementing OpenTravel-enabled systems or are interested in communicating with individuals implementing OpenTravel-enabled systems but who are not employees of OpenTravel member companies

Topic Subscriptions and Bookmarks

What is the Difference Between Bookmarking and Subscribing?
Bookmarking in the OpenTravel Forum site is much like bookmarking in your web browser. You aren’t alerted when there’s an update, but you can come back to the topic later. Subscribing will notify you when there is an update to the OpenTravel Forum topic or forum via your preferred method(s).

How Do I Subscribe to Specific Forums or Topics?
To subscribe to an OpenTravel Forum, click Subscribe forum upon entering the forum. To subscribe to a topic, reply to the topic with the subscribe checkbox checked or click Subscribe topic within the topic itself.

How Do I Remove My Subscriptions?
To remove your OpenTravel Forum subscriptions, go to the User Control Panel and follow the links to your subscriptions.
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